Lodge a Complaint

The complaint must be in writing stating the following details:

• The places, date and time of the incident
• The conduct complained of
• The names and particulars of persons involved and witnesses if any.

NOTE: be specific and give as much information as possible.
Send your complaint to:

The Registrar
Lesotho Nursing Council
P.O Box 9110
Maseru 100
Lesotho
MASOWE III opposite Lesotho Housing Houses, along Matukeng Road
Tel: +266022320264/ 28315563
FAX: +266022315561
Email: lnc@leo.co.ls

Examples of acts and omissions which are regarded as professional misconduct by the Lesotho Nursing Council.

• Failure to give the required treatment to the patient
• Failure to keep accurate and complete record of all nursing care provided to a patient
• Giving confidential information about the patient to unauthorized persons
• Neglect to or delay in obtaining medical assistance for a patient
• Failure to prevent injury or accident to a patient
• Theft from a patient or a deceased person
• Patient assault (physical, sexual or verbal)
• Arson and attempted murder
• Leaving the patient unattended
• Misuse of medications
• Forcing a patient to sign a consent for surgical procedure
• Practicing in a private clinic without a Private Practice License

• For every received complaint, the Practitioner is identified
• The matter is investigated and all relevant information is obtained
• A report is submitted to the Professional Conduct Committee
• The Committee may impose a fine or refer the complaint for a disciplinary hearing
• A formal professional conduct inquiry will be held during which evidence is heard
• The applicable penalty may be imposed which may be:

• Patients, managers, police officers and other members of the public are requested to bring to the Council’s attention any case of misconduct by a registered nurse, Midwife and a Nursing Assistant. This will assist the Council to fulfill its commitment to provide a competent, safe, compassionate and ethically based health service by Nurses.